Refund Policy

At Kyrelle Grocery Center, your satisfaction is our top priority. If you ever receive a product that doesn’t meet your expectations, we want to make things right as quickly and smoothly as possible. This Refund Policy outlines how we handle returns, refunds, and exchanges for your peace of mind.

1. When Can I Request a Refund or Exchange?

  • Quality Issues: If an item arrives damaged, spoiled, or defective, please let us know right away. For fresh items, tell our rider at delivery or contact us on the same day.
  • Wrong Item Delivered: If you receive a product you didn’t order or the wrong variant, contact us immediately.
  • Change of Mind: We accept returns for unopened, non-perishable goods within 7 days of delivery, subject to inspection.

2. How to Request a Refund or Exchange

  1. Get in touch with us within 7 days of receiving your order by email, phone, or visiting our store. For perishable goods, please contact us on the day of delivery.
  2. Provide your order details, a brief description of the issue, and, if possible, a clear photo of the product in question.
  3. Our team will guide you through the process and let you know the next steps for your request.

3. Important Guidelines

  • Products must be returned in their original packaging, unused, and with proof of purchase to be eligible for a refund or exchange.
  • Perishable goods (such as fresh produce, meat, seafood, eggs, and bibingka) are checked with you at delivery. They can only be returned or replaced if they arrive damaged, spoiled, or incorrect, and reported on the day of delivery.
  • Returns due to change of mind are only accepted for unopened and non-perishable items.

4. Refund Methods

Approved refunds will be processed using your original payment method whenever possible (GCash or Maya). Cash on delivery orders are refunded in cash or by GCash or Maya, as agreed with you. Cash refunds for in-store purchases will be handled at our location.

5. Timelines

Refunds are typically processed within 3–7 business days after we receive and inspect the returned item. We'll keep you updated throughout the process.

6. Questions?

We’re here to help! If you have any questions about returns or refunds, please don’t hesitate to reach out to our customer care team:

Thank you for shopping with Kyrelle Grocery Center. We appreciate your trust and the opportunity to serve you!